Once the mutual support groups are operating and integrated into activity scheduling, they open up to all residents or clients in the neighbourhood/unit on a quarterly basis, for a within care home ‘town hall’ meeting. The purpose of this meeting is for residents and clients to have a safe and supportive environment in which they can share both the things that are going well within that neighbourhood and any concerns they might have.
Ideally, these neighbourhood meetings are facilitated by those that facilitate the Java Music Club program, as they would be most familiar with the use of guidelines and the talking stick. These staff members are also familiar with the residents and the issues that are going on in the area. Minutes are taken and any concerns and/or compliments are brought forward to the next staff meeting where issues can be addressed directly. Residents can also choose to send their concerns directly to their residents’ council. A summary of the meeting is prepared for the next council meeting. This process builds trust and fosters positive mutual support.