“Our residents are opening up in ways that they have never done before. We are gaining insight into their lives. The quotes from our staff about the Java Music Club program: “This is fantastic, exactly what our residents need!” From the residents: “When can we come again?” The ‘AhHa’ for us, is all of our programs should have this impact as we strive to meet the residents’ needs.” Cynthia Reed, Programs Manager, Berkshire Care Centre, A New Responsive Management Home